Vacations To Go lies, cheats and steals from its customers. In trip out of Galveston, they misrepresented charges and refused to give any type of refund, (see other complaints about them at www.ripoffreport.com)
relating to this incident.
They stole from a rival cruise co by having one of their, VGT reps fraudulently collect emails from cruisers & then use this info to email blast these cruisers about their new division, emails never stop, once your on their email list, impossible to be removed. They then proceeded to copy directly policies of competitor, passing them off as their own. VGT offers preferred pricing to some of their customers not afforded to others. VGT service is poor, overpriced, you can book directly with ship for about $200.00 to $300.00 less than VGT.
Alan Fox CEO doesn't care about clients, never returns phone calls or emails.
Kari Lee, Cruise Director is incompetent, insensitive, uncaring, rude, offensive, boorish, and a disgrace to this co in particular and the Cruise Industry in general. Avoid this company at all costs.
Product or Service Mentioned: Vacations To Go Cruise.