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2.3

WORD OF CAUTION: Vacations to Go had totally misreprented their product! We had chosen Melia Caribe Tropical Resort in Punta Cana by our travel rep's recommendation. Big mistake! This was NOT a 4-5 star resort as claimed! Although the grounds are beautiful, the resort offers VERY poor customer service and facility management!!! Below is just a brief synopsis:

1. Staff is NON-ENGLISH speaking (even on a basic level), apathetic, and poorly trained. Terrible miscommunication and lack of knowledge, including front desk. Extremely frustrating!!!!

2. Toilets do not flush properly in many rooms. We were moved to an entirely different building, and still the same experience.

3. Poor A/C in rooms and in restaurants. Our room had a strong mildew smell. All of the restaurants were very uncomfortably warm.

4. In-room phones were intermittenly inoperable.

5. Occasional electrical blackouts in middle of night.

6. Many specialty restaurants were not open during our 7-day stay.

8. Some of the specialty restaurants required an additional upcharge, which we were not told at booking.

9. Long wait for trolley pick-ups throughout resort, which is very large and expansive, requiring transportation to most amenities.

10. Food in specialty restaurants and room service was below average; however, food in buffet restaurants was of decent quality.

11. Deceptive luring practices with timeshare salespeople-----avoid at all costs! We were lied to, taken advantage of, and wasted a good part of our day.

12. We were warned not to wander or travel outside the resort (unless with travel tour) because of high crime factor.

13. On-premise casino is very limited and small-scale, not "world-class" as described by travel agent. Open only from 7PM-2AM.

BOTTOM LINE: If you are expecting a quality vacation experience, I highly suggest you book elsewhere!

Reason of review: Not as described/ advertised.

Location: Lady Lake, Florida

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Guest

we have booked a cruise with vacation to go leaving on the 31st of December, they lied to me about the price and totally mislead me and then fobbed me off by saying that its the exchange rates that has caused the difference in the prize plan.

refused to cancel my holiday now ended up paying out over seven thousand pounds for flights and cruise which I never planned to do.

They misrepresent and give wrong information.

I would never book a cruise with them again. shady and dishonest people.

VacationsToGo_Cust_Svc

Thank you for sharing your feedback about the Melia Caribe Tropical. I am very sorry to hear how disappointed you were with this resort and about the issues you encountered there. Someone from our office will be in touch as soon as possible to discuss your vacation.

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