Vacations To Go
Vacations To Go Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vacations To Go has 2.8 star rating based on 47 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend Vacations To Go to a friend or colleague.
- Rating Distribution
Pros: Good prices, I liked the service and price, In the past i like the service anf the price.
Cons: Unhelpful, Refund policy crappy, Unprofessional.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vacations To Go has 2.8 star rating based on 47 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend Vacations To Go to a friend or colleague.
- Rating Distribution
Pros: Good prices, I liked the service and price, In the past i like the service anf the price.
Cons: Unhelpful, Refund policy crappy, Unprofessional.Recent recommendations regarding this business are as follows: "To book directly with the cruise line companies or with other travel agencies", "don't use the agent at extension 7085", "Consider before booking w Vacations To Go", "Book with the cruise line itself", "If you use Vacations to go, try a different agent".
Most users ask Vacations To Go for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Number of Destinations. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Vacations To Go Reviews
"I cancelled with a doctors excuse and they don’t want to refund my excisions money which I booked thru them They didn’t even have the decency to notify the excision groups so the people held the buse"
Don't book excursions with them. No one said the excursions weren't refundable if you couldn't make the cruise. I wouldn't advise anyone to use this agency and...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not properly informed by VTG employees
We are a group that has a cruise ship vacation coming up this Saturday, August 3rd on the MSC Seascape, and we are trying to add a 3rd guest to a balcony stateroom and make a new change for an ocean-view cabin.
We had a contact person, but she is unfortunately on sick leave. So we had contact with approximately 2 to 3 other agents/managers for this matter.
Yesterday we called again to make the changes but was informed that it is not possible due to the cruise line company's 7-day prior cruise date policy.
But we are very pissed because none of the VTG representatives have informed us about this policy, and there are also no other cabins available than the suite. This is not fair, we didn't have a direct booking with the MSC, but with VTG. So it was their task to inform us properly about this policy. We cannot do anything, and VTG is not taking responsibility for this matter, only repeating the MSC policy.
The changes requested are not complicated and can be an exception, mostly because we were in contact for quite a long time for this matter and the cabins are all fully paid.
The changes will have an additional fee which will be paid.
I hope you can fix this. Because of this, I cannot recommend anyone book with VTG if they cannot even inform properly.
- Unproperly information
Preferred solution: To add the third guest to a cabin and a name change to another ocean view cabin
User's recommendation: To book directly with the cruise line companies or with other travel agencies
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Can't never contact to Representation who booked tickets for us. We're group of 8 people included elderly 86years and 2 kid 8years old. We got stuck and can't get stuck at the gate.
This is the very first time for the eight of us, including an 86-year-old and 8 and 6-year-old kids, to take a cruise. We were supposed to embark on a Carnival cruise to Mexico for seven days from the Long Beach port.
As indicated on our ticket, the departure time was 4.00pm, so we showed up at 3.30pm. To our surprise, security had locked us out, and the manager, named Jesus, informed us that we were late for the cruise as the gate closed at 3.00pm. This was confusing, as our tickets stated a departure time of 4.00pm. This was a significant oversight by customer service.
We booked these tickets through 'Vacations To Go'; our contact there, Kingston, never informed us about the early gate closure. When we encountered this issue and sought a solution, we made multiple attempts to call Kingston over two days, but he never answered the phone.
Preferred solution: Full refund
User's recommendation: Consider before booking w Vacations To Go
Thao, we’re very sorry to hear that you and your family missed your cruise, and can certainly understand how disappointed you must be. As per the booking confirmation that was emailed to you, Vacations To Go strongly recommends that you arrive at the pier at least 2 hours before the scheduled departure time.
You can also verify the cruise line’s recommended arrival time at the pier on your travel documents to ensure you have ample time for check-in and boarding. In addition, after completing your online check-in, you would have been assigned an arrival time by the cruise line. We see that you have spoken with a few of our managers who confirmed you were provided these details. We’re sorry for any confusion, and can certainly understand the disappointment this caused your family.
In the absence of travel insurance, we're afraid the only remaining option is to request an exception for compensation to be made by Carnival.
They can be reached at guestcare@***.com. We apologize again for your missed trip, and hope Carnival is able to assist further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverside, California
Good customer support
Vacations to go acknowledged their error and are sending us a check to cover the missing onboard credit. We are satisfied with their response.
William, thanks for your review. We hope that you had a wonderful time on your cruise, and we apologize that you did not receive this onboard credit while on the ship. We certainly appreciate your understanding, and look forward to being of service again in the future!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Difficult communication after the travel was fully paid
My booking agent was very attentive, responsive, and serving while I and other family members were booking our travel and prior to the final payment date. After the final payment date, I have called three times, with an equal number of emails sent to him asking for help with some questions involving travel details.
I have not received any response, thus left with the feeling that I was only important until my final payment went through. I'm disappointed, sadly. Furthermore, I can't say I won't try booking with them again.
This was my first time using them, but I will not use the same agent and I would caution you not to do so as well. His extension is #7085.
- Experience with them has not yet been completed no current answer
Preferred solution: Just someone to give me the information I need. I have called to speak with a company manager about my experience.
User's recommendation: don't use the agent at extension 7085
Thank you for your feedback, Michelle. We’re very sorry to hear you feel your travel counselor became unresponsive after your final payment was made.
We strive to provide the best customer service throughout all stages of your vacation booking, and it’s disappointing to hear this has not been your experience on this occasion. We see that you were able to speak with our managers regarding your questions.
We certainly appreciate your business with us, and we hope that your family has a wonderful time on your upcoming cruise! We’d be happy to find you another agent to work with on any future travel plans and regain your confidence in our service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I cancelled with a doctors excuse and they don’t want to refund my excisions money which I booked thru them They didn’t even have the decency to notify the excision groups so the people held the buse
Don't book excursions with them. No one said the excursions weren't refundable if you couldn't make the cruise. I wouldn't advise anyone to use this agency and am very disappointed.
- Not clear on various issues
Preferred solution: Full refund
User's recommendation: Book with the cruise line itself
Diane, we’re very sorry to hear that you had to cancel your cruise due to a medical issue. All policies regarding excursion cancellation and refunds are set by Shore Excursions Group (SEG), the third-party shore excursion provider that Vacations To Go offers to our customers.
Upon booking these excursions, you were given the option to protect them with SEG’s excursion protection plan, and without this protection option, all excursions are non-refundable within 14 days of departure. You may be able to include the cost of these excursions in the claim you’re already making with insurance companies for the penalties assessed by the cruise line. We’re sorry that you’re unhappy with SEG’s policies in the absence of a protection plan.
We also offer shore excursions through the cruise line via the link provided on your cruise booking confirmation, and we would be happy to assist you with any of those excursions in the future when you’re ready and able to travel again. We wish you all the best in the meantime.
Houston, Texas
So disappointing
Kenya from Vacations to Go set up my sister's trip. The only thing that did not go wrong was my flight.
Everything else was disastrous!
It has been 3 days since we called and left messages with her and we're still waiting for her to return our call. We ended up spending over $6,000 for a 5-day stay only to use 2 of those days changing rooms because of the mishap and accommodations.
Preferred solution: Full refund
User's recommendation: If you use Vacations to go, try a different agent
Karen, we are truly sorry to hear about the many issues your group encountered after arriving at the resort, and that the accommodations were found to be unacceptable. Though it sounds like the resort made efforts to change your room, we understand the inconvenience of relocating during your vacation, and are sorry those too were inadequate.
We also apologize for the delays in follow up from your travel counselor.
We see that another member of your traveling party is currently working with one of our managers who has submitted a complaint to the resort supplier in the hope of securing compensation for the issues you experienced. We appreciate your ongoing patience as we wait to hear back from the supplier with an update, and someone from our office will follow up as soon as we have further information to share.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lost a cruise booking due to their actions .
I called late , almost at the end of the business hours on Friday Jan 19 to get a final price on a 16 d cruise w Norwegian company . The agent Cesalie Watler said it was $950 + tax .
The advertised price I had was $599 + tax & I told her I can email her the price I had on an email from them .
After being placed on hold she said ,,oh , I found it , it is $599 . I asked to get an email w the total price which I did . Saturday I emailed her asking to book it . She emailed me right away and asked me to provide our names & DOB & she would place the cabin on hold & call me next day to finalize the booking .
On her Saturday email to me she had her phone number and office hours for Saturday listed 11AM TO 8 PM .
I did not hear from her next day so I left a voice message & sent an Email .
Still nothing .
Monday I left another voicemail without any response.
I spoke w supervisor Abby who said would investigate and her attitude was like ,, things happen ! Also informed me that the cruise was sold out !
I was promised that Cesalie will call me w an explanation to what happened. Never called me !
I emailed my complaint to Cesalies manager Beltran Abordo who sent me an email claiming he tried to call me & leave a voice mail twice but was not able to go thru .
I had absolutely no missed calls or messages and my phone worked just fine .
He tried to convince me that Cesalie did not book the cruise or contact me because she was not in the office Saturday . He forgot she emailed me Saturday & did not think I noticed her office ours listed .
Had no explanation why she did not call Monday either !
Did not take any responsibility for mishandling this situation . Tried to imply that was my fault .
Ang guess what? He said now they have the cruise available at $950 !
How convenient !
I think that Cesalie was told not to book this cruise at the lower price & just not call me back . They hoped I would take the cruise with the increased rate .
Dishonest , deceiving , unethical and lying .
I am convinced that they will respond to my complaint with a fabricated explanation and a lie .
This behavior is unacceptable and I wonder if the higher management of this company knows what is going on .
- All possible
Preferred solution: Apology
User's recommendation: Stay away !
Thank you for sharing your experience, Adrian. We're very sorry for the negative experience you had when you contacted us about a cruise, and the frustration it has continued to cause.
We expect our travel counselors to respond to all emails and voicemails in a timely manner, and we apologize that Cesalie was not in the office the day you attempted to reach her. I have asked a manager to research this thoroughly so we can address your concerns. Our Director of Customer Care has attempted to call you a couple of times and has left you voicemails with her contact information.
When you have a few moments, please give her a call so she can discuss this with you further. We apologize again and look forward to speaking with you.
Replying to
Cancel my cruise
Had to cancel 14 day cruise. Davina my agent was fantastic.
So helpful and patient.
A real gem. Fantastic staff member
Thanks for taking the time to leave a review! While we’re sorry to hear that you had to cancel your cruise, we are very glad to hear that Davina was so helpful and patient while assisting you. If we can help you book another cruise in the future, please don’t hesitate to contact us again!
Santiago, Santiago Metropolitan
Cancelation cruise Starting Dec 29.2023
I did talk to Jay Bush regarding cancelation for our cruise starting Dec 29-2023 under name Esteban Geyger due to death of father of my Wife Maria Gallegos
And Jay was supouse to send me full confirmation of it
I havent got it.
Pls important here.
Ive called him several times leaving messages.
My cel 56-9 ********
Appreciated to one that has really cancelled and second to get refund and find a new cruise for 2 week or February.
Appreciated in advance.
Best rgds
Esteban Geyger
User's recommendation: We would like to get better actions and attention for major force of cancellations as happened to us due to the death of the father of my wife Maria Gallegos, they where very slow on responding and worst NOT answering my at least 10 phone calls
Esteban, please accept our sincerest condolences on the loss of your wife’s father. We understand how difficult a time this must be for you and your family, and we regret any additional stress caused by these communication delays.
We aim to provide timely and helpful service at all times, and we apologize if this has not been your experience with this booking. We can confirm that your reservation has been cancelled, and we have asked someone from our office to reach out to you as soon as possible to verify the status of your refunds, as well as your options for a February sailing.
We truly appreciate all of your business with us over the years, and we hope that we will have continued opportunities to assist with your travel plans. We wish you and your family all the best.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Bait and switch
I attempted to book a cruise on MSC through vacations2go and was directed away from the advertised price. Additionally, the agent said that I was not entitled to the 5% discount as a gold member.
We booked three cruises earlier this year and got the same reception. The booking agent would state that the advertised price is no longer available.
We have been booking cruises through vacations2go since 2003 and never experienced this bait and switch before 2023. The consumer bureau should look into this before the USSC makes it ruling.
- Presentation of the information about cruises
- You have to complete the booking with an agent
Preferred solution: Vacations2go to sell at the advertised price and not offer more expensive alternate prices
User's recommendation: If the advertised price is no longer available, go to another booking site
Thank you for writing, Christian. We are very sorry to hear about the recent pricing changes you’ve experienced.
All prices are set by the cruise lines and sent to us electronically once a day. These prices can fluctuate often and because our site does not reflect live inventory, they must be verified when you call or inquire about a particular sailing. We do our best to keep our website as up to date as possible and we apologize that the price you were interested in was not available. We hope that your history as a loyal Vacations To Go client has given you confidence in our service and that this is not the experience we hope for our customers.
Although it's clear that you did not find the deal you were seeking this time, we hope you'll continue giving us opportunities to be of service.
We're very appreciative of your business and have every wish to retain it. We wish you all the best.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
We’re booked on the Christmas cruise on Celebrity this year. We haven’t had anyone contact us for a long time.
Just wanted to know when final payment is due. My phone number is 352-815-****.
Ive said everything I wanted to say.
Preferred solution: Information on when my final payment is due.
User's recommendation: So far so good
Thanks for writing, Edward! I'm glad to see that you contacted our office to speak with one of our managers, and that he was able to assist you with your final payment date.
As he stated, your travel counselor will also contact you about a week beforehand to remind you that final payment is approaching.
If we can assist you further, please don't hesitate to contact us again! We hope you have a wonderful cruise!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Great service
Every time I call, my tickets are always ready for me when I get there everythings always shut up they give me good advice on when they get there very
User's recommendation: Yea
Thank you for your kind words, Chyna! We're happy to serve you and help make your vacation dreams come true! We look forward to working with you again!
Los Osos, California
Not a pissed customer
All VTG staff that Ive spoken with were very helpful, and resolved my issues quickly, my worries and concerns were thoroughly addressed.
User's recommendation: I recommend agent Venitra Shivers highly .
Thank you for taking the time to leave such a positive review! We appreciate your kind words and your business! We look forward to being of service again in the future!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No refund for their mistake - Useless company - Never book through VTG
The agent books without providing us information about the documents necessary for travel. They hurriedly take the money for the tickets.
After we received the booking documents we mentioned to the agent we had passport card and ID and not passport. He did not mention that it was acceptable or not accepted. In good faith we went to cruise line who refused to let us board. We took insurance on our booking.
Now VTG says they cannot refund $2K back.
Easy money for VTG- complete rip-off. If this is not going to be resolved we will resort to law suit.
- Lack of knowledge - eye on customer money - pathetic after sales
Preferred solution: Full refund
Thank you for writing, Shanthi. We are very sorry to hear how disappointed you were in the service you received, and that you feel you were not properly advised on the documentation needed for this cruise.
All booking confirmations sent by your travel counselor state the documentation requirements for U.S. Citizens. We understand that the staff at the pier advised a passport card was not sufficient, although this should have been acceptable for your itinerary. We see that Holland America refunded the government taxes portion of your fare, and our senior management was able to work with the cruise line to obtain a future cruise credit for the remaining value of your trip.
We’re very sorry that you were unable to go on this cruise, but we hope that you’re able to use this credit to book a wonderful new trip, and that you’ll reconsider giving us the opportunity to assist you in the future. We wish you all the best.
Fulham, Hammersmith And Fulham
No booking details have been sent
Phoned Vacations to Go to be told our 16 night cruise Transatlantic from
Barcelona to Miami , sailing on the 3rd May 2023 in (Their Words it had been Pulled) in 2022,no explanation ? why.
We have proof our deposit was received by them 8th August 2022,
Booking no 4267****.
Up to today no explanation no apology and as yet no refund regarding the deposit.
We now have to get in touch with Ryanair regarding our flights to Barcelona, and our flights with Virgin Atlantic from Miami to Manchester.
It was to be a dream holiday and our last as my husband and I 79-75 yrs old but young at heart, ,
User's recommendation: Follow your Dreams its not all Bad ***
Thank you for writing. We are truly sorry to hear that your cruise was cancelled by the cruise line due to ship redeployment.
As soon as Vacations To Go is made aware of a change from the cruise line, we email any impacted customers to provide them with the details. We sincerely apologize if you somehow did not receive notification of this cancellation. Since we could not view the entire booking number you provided, we don’t have enough information to locate your reservation in our records.
That said, we hope that you’ve since received the refund for your deposit from the cruise line, and were able to resolve any issues with your flights. We apologize again for any frustration or disappointment this may have caused.
Lebanon, Pennsylvania
Pissed off
Could not get passport in time for cruise and they wouldnt give us another one at a later date and keep all our money
Thank you for writing to share your experience, Inger. We're truly sorry your passports did not arrive in time for your cruise.
We can certainly understand the great disappointment that came from having to cancel your trip and incur penalties in the process. Please know that all decisions regarding refunds, compensation and the ability to change your travel dates are made by the cruise line, not Vacations To Go. We understand that no one, including Vacations To Go, could predict that your passport would not arrive in time for your trip.
For this reason, we typically advise customers to book their vacation once renewed passports are in their possession, and we’re truly sorry for the disappointment and financial loss you’ve suffered. We apologize again that we were unable to convince the cruise line to make an exception in your case.
About
Vacations To Go is America's clearinghouse for very discounted cruises. The company was established in 1984.The agency is a member of the Airlines Reporting Corporation, the International Airlines Travel Agent Network, and the Society for Accessible Travel and Hospitality. The company offers its customers such tours as family cruises, grand voyages, group cruises, honeymoon cruises, inaugural cruises, luxury cruises, singles cruises and more. The most common Vacations To Go cruise tour destinations are Alaska, Asia, Australia and New Zealand, Canada, Europe, South America and other countries. All tours are classified according to the quality of amenities and accommodations. Vacations To Go is a wholly-owned subsidiary of Vacation Publications, Inc.
Vacations To Go is ranked 19 out of 256 in Cruises and Ships category
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Thank you for writing to share your experience. We apologize if you feel you were not properly informed of MSC’s rules pertaining to last-minute passenger changes.
MSC does not allow name changes or the removal of a passenger within 7 days of sailing, but passengers can be added to a booking, space permitting, which was the nature of your call on July 24. Unfortunately, we are unable to override the cruise line’s policies and MSC was unwilling to make an exception. These policies would apply wherever you booked, whether through Vacations To Go, directly with MSC or through another travel agency.
We do see that our managers discussed the limited options available with two different members of your group on July 24, and we’re glad your travel counselor was able to make the change for you when you called back on July 28. We apologize again for any frustration this experience caused you, and hope that despite your recent disappointment, your group has a wonderful time on this cruise.