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1.5

Our shore excursion in Saint John, New Brunswick was a big disappointment! It was the Bay of Fundy tour.

Approximately 6hrs on a bus. The guide was not well informed & didnโ€™t give constant information when appropriate!

The microphone was not working properly and the climate control in the bus didnโ€™t work well either. Waste of time & money!

BUYER BEWARE....Booked through vacations to go

Reason of review: Poor customer service.

Monetary Loss: $180.

Preferred solution: Let the company propose a solution.

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Javis Epm

Vacations to go has nothing to do with excursions idiot

VacationsToGo_Cust_Svc

Thank you for writing and sharing your feedback with us. We're so sorry to hear that you were disappointed with the quality of your Saint John excursion.

We want all of our customers to be happy with their cruise experience and we're disappointed to hear that wasn't the case. We'd like to research this further, but we don't have enough information to locate your booking.

Can you please tell us your booking number or provide the name of the agent you worked with and the ship you sailed on? Thank you so much and we look forward to hearing back from you!

Guest
reply icon Replying to comment of VacationsToGo_Cust_Svc

We were on the Norwegian Gem & it was booking # 991606. The tour date was 10/16/2019

VacationsToGo_Cust_Svc
reply icon Replying to comment of Guest-1765611

Thank you for writing back with some additional details! I've located your booking and I've asked a supervisor to reach out to you to apologize for your disappointment and see if there's anything the excursion supplier is able to do. Thank you for your business and we look forward to speaking to you soon!

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