We booked 2 cabins with Vacations to Go. We booked both oceanview cabin for 1659.00 each plus tax/port charges.
It was a 15 night on March 18, 2018 on Celebrity Infinity. We picked our perks and got confirmation numbers and then received a message that they would not honor it. Spoke with Christine in cusomter and a supervisor named Jenny. They would not honor it.
Said they couldn't. Offered 200.00 room credit and went up to 400.00. The drink package value alone is 825.00 PP and the gratuities added up to 202.50 Per Person. That is over 1000.00 in benefits that they would NOT HONOR!
I have booked with them before and never had an issue.
I have since booked two cruises with another company since I do not trust them. NOT HONORABLE!
Product or Service Mentioned: Vacations To Go Cruise Booking.
Reason of review: Pricing issue.
Monetary Loss: $4122.
Preferred solution: HOnor the original Cruise for 2019 with all that was offered or Cash.
I didn't like: Unhelpful and unwilling.