In February 2008, I booked and paid for three cabins on a Holland America cruise Line with Vacations to Go (VTG) a year in advance.
Months later, VTG tells me that Holland America chartered the ship out and just credits our money back. We received a "too bad, so sorry...apology" and no other restitution. No useable credits from VTG or Holland America. Very poor customer service response for something that they could have prevented.
I have already paid for our airline tickets and will only be able to change our airline itinerary for a $100 fee per ticket.
I recently found out that Holland America chartered the ship MONTHS before I even booked my cruise with VTG - poor communication and updating on both Holland America and VTG parts.
More Review Details
- Product or service
- Review category
You May Also Like
- "I want to upload lots of evidence onto rip off report to help people who are the victims of SLAPPs and other lawsuits filed by Theresa Weiss of Power Places..."
- "Why would any company force it's customers, whose money the company has taken, to sign a silencing agreement in order to cancel a service they are not using? This is the..."
- "Viator doesn't run the tours themselves. We got to the Barcelona office of the local tour operator. They told us that they forgot about the "confirmed" tour that my whole..."
- "I ordered Mother's Day flowers and took time to pick out what I wanted and was suckered into ordering up to a "better" arrangement. Come to find out I wasted..."
- "Hello, I'm Rosa Cruz I went with my husband this morning for breakfast in North Haven. I was very disappointed. we waited half hour for our food, I do..."
- "I am contacting you regarding an accident that took place on May 5, 2013. I was stopped in bumper to bumper traffic on I-95 North near exit 43 around..."
- "I went to arco store #42755 carwash twice and my car came out dirty both times. The cashier refuse to give me a refund and told me that..."
- "This the 3rd times happened to. Always wrong items i am receiving. The first one wrong item i ordered 1 set of (6pcs)lagguage bag but its came to me different..."
- "Vizio, 18 mos. and $1700.00. 70 inch and the screen lost the picture and kept the voice. I called vizio and went through there test and it was still no..."