Vacations To Go Complaints and Reviews

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Vacations To Go
Main address: 5851 San Felipe, Suite 500 77057 Houston TX
(713) 974-2121, , contact@VacationsToGo.com
  • 15+1 mobile complaints
  • $20.2K claimed losses
  • $1.3K average
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Refunds!!! 8-15 days to get a full refund that was valid and approved. Ticket agent said 3-5 days - when it hadn't come in 6 I called back that's when I was told 8-15. Totally unacceptable! Will never use vacations to go again ! Add comment

  • Mar 27
  • Airlines
  • Airfare Ticket
  • 28

My group of 12 is going to the UK on a Cosmos tour. They set up airfare and only booked seats for 8 of the 12. Their confirmation package incorrectly showed seats but when we looked online and called the airline - 4 of the 12 were NOT ticketed or guaranteed seats. After over 6 hours of working with the airline, I was able to secure seats....all separate and now my children get to sit with... Read more

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  • Feb 09
  • Travel Agencies
  • Cape Coral, Florida
  • Cruise Fare
  • 1
  • 84

Cruise fare on website..way different than the rep quoted. Every excuse in the book she gave me. Thank God I didn't book with them..I will encourage everyone I know to say away. I don't know how this co continues to be in business. Alan the owner/manager I assume is IMO a scam artist he sends emails indicating oh all is ok..sure it is. I suppose we as consumers are all subject to these scam... Read more

Was this review helpful? 3 0

  • Aug 30, 2013
  • Advertisements and Cons
  • Houston, Texas
  • Cruise
  • 1
  • 316

After reading other comments I am very sorry that I did not research this company before doing business with them. After receiving confirmation three times fron VTG on pricing for a family reunion cruise I moved our paid cruise from one agency to VTG because they offered pricing per person @ $150 less per person. They presented the same price and written commitments to book our cruise at their... Read more

Was this review helpful? 14 1

  • Aug 25, 2013
  • Cruises and Ships
  • Los Angeles, California
  • Personal Negative Experience
  • 2
  • 460

In all fairness to Vacations to Go I have waited several months before posting my own personal negative experience in hopes there would be some satisfactory outcome to my situation but surprisingly no, there is no happy ending to my story. My friends shared with me their vacation plans on board an NCL trip departing Copenhagen this summer and invited me to come along. I was so pleased to find the... Read more

Was this review helpful? 10 21

  • Aug 15, 2013
  • Cruises and Ships
  • Luqa, Malta
  • Western Mediterranean Criuse
  • 561

My wife and I booked a Western Mediterranean criuse for this coming September 1023. Mr Nick Fieman was a very helpful rep. We contacted him via e-mails and phone and he always answered the e-mails immediately and was very helpful on the phone. What he offered us was true we got a Concierge Class cabin (C2) with veranda on Celebrity Reflection and got a massive discount as a retired airline... Read more

Was this review helpful? 1 19

  • Apr 02, 2013
  • Airlines
  • 4
  • 483

My family and I were trying to get a good price deal to Punta Cana Dominican Republic,we are 6 total-4 kids between the ages 2,4,15,17 and of course my husband and I. The first time i called i was very happy with the qoute and information and very happy with the Agent..so i still needed time to do reserch on prices,hotels etc..i knew the price was going to change a little bit but it was ok... Read more

Was this review helpful? 2 20

  • Feb 17, 2013
  • Travel Agencies
  • Portland, Oregon
  • 8
  • 765

Signed up for their membership and got HEADACHES in return! Their presentations are awesome ...... Their service SUCKS! BIGGEST Liars, thieves....scam artists around! Never sign up with these guys....you'll get screwed big time! Can't believe anybody shut them down yet,Scam scam scam scam scam scam alert! Vacations to go should be banned of doing business since all they do is lie and... Read more

Was this review helpful? 1 81

  • Aug 07, 2012
  • Cruises and Ships
  • Palm Springs, California
  • Cruise With Carnival
  • 1
  • 936

I was a vacation to go customer. we are hooked on cruising. I pulled up a cruise only.com page and looked for rooms because you cannot do that with VTG. I found the rooms I wanted and the price was great so being loyal I called VTG to book because I had already done two cruises thru them. The guy I spoke with put me off on the $400 per room credit and said we would handle it after we were done... Read more

Was this review helpful? 9 23

  • Jul 03, 2012
  • Travel
  • Philadelphia, Pennsylvania
  • Price Match Guarantee
  • 4
  • 657

Vacations To Go touts a Price Match Guarantee that promises "if you ever find a lower price for the same ship, date and stateroom category, before booking, we'll match it". The fine print says "The lower rate must be advertised on a competitor's website and available for booking at the time you contact us". On finding a clearly advertised and available price on a competitors website I took it to... Read more

Was this review helpful? 6 14
 
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