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1.9 Based on 7 reviews
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I am right now experiencing a problem with vtg they sent me a email of the cruise cancellation policy .we cancelled cause of a separation, each of us was to get a 200 dollar credit minus 50 dollars and we had 24 months to use that credit. Well 5 months later guess what both credits was put in the ex name aND a it's carnival fault sorry duck it up its only 200 dollars credit.I've have been dealing with vtg from cruises to all inclusivesorts... Read more

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I have been on 5 cruises with VTG and they were wonderful. last week we went and it was a vacation from H---. The people next to our room were so loud you could not sleep because they played music so loud In the middle of the night. During the day the porter came to are room and ask if we were OK . I said no this music it to loud . He said yes it is so he had me call security. The next day same thing and I see a security lady walking by our... Read more

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HERES MY RANT FOR TODAY........Last year I booked a Honeymoon trip for my Son and his gift to them....I was assured that this was the absolute BEST price since I booked early and the price was only going up from there....I was also told I had until May 15, 2016 to pay the trip off..I even have it in writing !!!!.....GREAT!!!......TODAY...I get a call saying they made a mistake and if I dont pay it off NOW they are cancelling the... Read more

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This business and it's employees have NO redeeming qualities. I nearly lost my non-refundable deposit because Richie failed to charge the balance due on the due date. I had an unexpected family emergency and wasn't aware of the due date. Fortunately (or unfortunately as it turned out) I got back in time to reply to Richie's email to tell him to do his job and charge the credit card he already had on file. His manager RJ is also completely... Read more

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This company should NOT be allowed to exist as they function on false business practices. Constantly promoting deals IN WRITING and then claiming they can't actually deliver those promoted deal once you call them. BBB should get involved and shut them down! You should not be able to promote in writing "Great deals including bonus amenities of beverage package and pre paid gratuities at no extra cost" and then show a dollar figure next to it that... Read more

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Letter to Mr. Fox and Celebrity Celebrity Cruises My wife and I just returned from a month long trip to Fl. Part of that trip involved the Celebrity nine day cruise leaving Ft. Lauderdale on Nov. 28th. We were sailing with two other couples we hadn't seen in some time. Much to our surprise, and discomfort, we were sailing with ~1500 *** men; and we extremely uncomfortable to say the least. Making matters worse was the inappropriate behavior... Read more

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A friend and I booked a 25 day cruise through VTG and all seemed well. The cruise line was Holland American (HAL) and have no complaints there. Our itinerary indicated the cruise ended in Istanbul and there was only one day stop. This should have been a red flag but it wasn't Usually in a big port like that there is a 2 day stay. I purchased the airfare about 2 weeks later and we were flying out at 6 a.m., as were all flights to the U.S. ... Read more

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Viking is wonderful! Horrible, horrible experience with Berenice and Jay from Vacations to Go. The list of complaints we have with Vacations to Go is so long, but I'll address only one. We were told we could use Viking's transfers to our cruise ship as long as we used Viking Air. Months after we booked our vacation, we were told we could not use Viking's transfer to the cruise ship because we deviated from the vacation by flying into Germany... Read more

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I booked a cruise and 4 days later there was an $800.00 reduction. Vacations to Go refused to make any adjustment. They could have at least given me an on board credit. I cruise 2 months a year but I will never use V to G again. V to G says it is the cruise companies (Holland Am) policy and of course HA says it is V to G's policy. Guess the bottom line is neither company is willing to make an adjustment. This customer paid over 20% more for... Read more

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A word to the wise before booking with Vacationstogo. I have used Vacationstogo for over 10 years on the whole they're reliable. The one word of caution is do not book prior to 60 days before your cruise. Prices usually drop substantially and they don't protect you if you've booked early. We booked with them and the price dropped 50% and we could've had a better cabin. Their chairman Fox stated that just like the airlines they don't adjust... Read more

Was this review helpful? 8 6
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