Submit ›
or
1.7 Based on 7 reviews
Respond to your
customers
  • Customers like
    • I like the service 1
  • Customers don't like
    • Pricing policy 2
    • Unhelpful 2
    • Unprofessional 2
Advanced
search
loading...
More Less

I have been on 5 cruises with VTG and they were wonderful. last week we went and it was a vacation from H---. The people next to our room were so loud you could not sleep because they played music so loud In the middle of the night. During the day the porter came to are room and ask if we were OK . I said no this music it to loud . He said yes it is so he had me call security. The next day same thing and I see a security lady walking by our room and she also heard the noise and she went and talked to them people on the other side of... Read more

Was this review helpful? 0 0

Resolved

HERES MY RANT FOR TODAY........Last year I booked a Honeymoon trip for my Son and his Fiancee...my gift to them....I was assured that this was the absolute BEST price since I booked early and the price was only going up from there....I was also told I had until May 15, 2016 to pay the trip off..I even have it in writing !!!!.....GREAT!!!......TODAY...I get a call saying they made a mistake and if I dont pay it off NOW they are cancelling the Honeymoon!!! WTF???? If you are even thinking about booking a trip thru any agency...STAY FAR FAR AWAY... Read more

Was this review helpful? 0 0

This business and it's employees have NO redeeming qualities. I nearly lost my non-refundable deposit because Richie failed to charge the balance due on the due date. I had an unexpected family emergency and wasn't aware of the due date. Fortunately (or unfortunately as it turned out) I got back in time to reply to Richie's email to tell him to do his job and charge the credit card he already had on file. His manager RJ is also completely useless and incompetent because he defends Richie and thinks he does a great job. HE DOESN'T EVEN DO HIS... Read more

Was this review helpful? 0 1

This company should NOT be allowed to exist as they function on false business practices. Constantly promoting deals IN WRITING and then claiming they can't actually deliver those promoted deal once you call them. BBB should get involved and shut them down! You should not be able to promote in writing "Great deals including bonus amenities of beverage package and pre paid gratuities at no extra cost" and then show a dollar figure next to it that actually does NOT include these benefits. So that the offer looks terrific and when you call, the... Read more

Was this review helpful? 0 1

Letter to Mr. Fox and Celebrity Celebrity Cruises My wife and I just returned from a month long trip to Fl. Part of that trip involved the Celebrity nine day cruise leaving Ft. Lauderdale on Nov. 28th. We were sailing with two other couples we hadn't seen in some time. Much to our surprise, and discomfort, we were sailing with ~1500 *** men; and we extremely uncomfortable to say the least. Making matters worse was the inappropriate behavior exhibited throughout the ship - 24/7. 'Don't much care what that segment of the population does,... Read more

Was this review helpful? 3 1

A friend and I booked a 25 day cruise through VTG and all seemed well. The cruise line was Holland American (HAL) and have no complaints there. Our itinerary indicated the cruise ended in Istanbul and there was only one day stop. This should have been a red flag but it wasn't Usually in a big port like that there is a 2 day stay. I purchased the airfare about 2 weeks later and we were flying out at 6 a.m., as were all flights to the U.S. It turns out that the ship didn't dock until 8 a.m. A server pointed out our problem because she was... Read more

Was this review helpful? 0 0

Viking is wonderful! Horrible, horrible experience with Berenice and Jay from Vacations to Go. The list of complaints we have with Vacations to Go is so long, but I'll address only one. We were told we could use Viking's transfers to our cruise ship as long as we used Viking Air. Months after we booked our vacation, we were told we could not use Viking's transfer to the cruise ship because we deviated from the vacation by flying into Germany 5 days prior to the cruise date. Berenice knew from the first day I spoke with her that we were... Read more

Was this review helpful? 0 0

I booked a cruise and 4 days later there was an $800.00 reduction. Vacations to Go refused to make any adjustment. They could have at least given me an on board credit. I cruise 2 months a year but I will never use V to G again. V to G says it is the cruise companies (Holland Am) policy and of course HA says it is V to G's policy. Guess the bottom line is neither company is willing to make an adjustment. This customer paid over 20% more for booking 4 days earlier. Make sure you are doing business with a companies that value customer... Read more

Was this review helpful? 0 0

A word to the wise before booking with Vacationstogo. I have used Vacationstogo for over 10 years on the whole they're reliable. The one word of caution is do not book prior to 60 days before your cruise. Prices usually drop substantially and they don't protect you if you've booked early. We booked with them and the price dropped 50% and we could've had a better cabin. Their chairman Fox stated that just like the airlines they don't adjust prices(forgetting that on airlines the cheapest seats go to those who book first.). Long way of saying... Read more

Was this review helpful? 8 6

Called in was quoted a price , 3 weeks later price went up 500. This wasn't anew room. It was adding a person to a existing room. Before all this happen ...asked several times if I could get a price for a all inclusive resort with out airfare. I had my owe air using miles. I was told several times that I would only be given a small amount off. Of cause not worth using my miles. At the point that I was ready to add a person to the existing room.. I decided to get on the website myself. At this point, I was callling into a rep that had... Read more

Was this review helpful? 2 2
Did not find what you were looking for?
 
×
You are reading about Vacations To Go.
Filing a new complaint about
×