Submit ›
1.6 Based on 9 reviews
Respond to your
  • Customers like
    • I like the service 1
  • Customers don't like
    • Pricing policy 2
    • Unhelpful 2
    • Unprofessional 2
More Less

I have to let everyone know please do not use Vacations to go. They are the worst travel agency I've ever used. I had a week long girls trip just, returned this weekend from Punta Cana. From the original booking it was like pulling teeth to get information. We booked the Excellence hotel based on reviews. While the property was nice it was a boring experience for 4 single ladies. We weren't looking for men just other singles to interact with. I... Read more

Was this review helpful? 0 0

Just spent 3 hours planning a trip that was advertised on-line by Vacations To Go "all inclusive" to Ixtapa, MX. Planned the flight with American Airlines then called Vacations To Go to lock in the dates and fare quoted which said includes: 1 room, meals, drinks and activities for a mountain view room. When I called Vac. to Go, I was put on hold for a long time then was told they would call me back. Got a call in about 15 min. to say that... Read more

Was this review helpful? 1 0

Worst company ever.. POOR CUSTOMER SERVICE. TRAVEL AGENTS ARE NOT KNOWLEDGEABLE AND CARING ABOUT THE CUSTOMERS. Here is a snap shot of an email i sent.. Hello Mr. Barnes, Thank you for your prompt response. This was a special trip because we were celebrating a promotion, we were mourning a death, we have all been going through life struggles and we really needed a getaway. Lets get all of this straight. 1. CHAUNCEY AND LYNEETA were not on... Read more

Was this review helpful? 1 0

I am right now experiencing a problem with vtg they sent me a email of the cruise cancellation policy .we cancelled cause of a separation, each of us was to get a 200 dollar credit minus 50 dollars and we had 24 months to use that credit. Well 5 months later guess what both credits was put in the ex name aND a it's carnival fault sorry duck it up its only 200 dollars credit.I've have been dealing with vtg from cruises to all inclusivesorts... Read more

Was this review helpful? 0 0

I have been on 5 cruises with VTG and they were wonderful. last week we went and it was a vacation from H---. The people next to our room were so loud you could not sleep because they played music so loud In the middle of the night. During the day the porter came to are room and ask if we were OK . I said no this music it to loud . He said yes it is so he had me call security. The next day same thing and I see a security lady walking by our... Read more

Was this review helpful? 0 0

HERES MY RANT FOR TODAY........Last year I booked a Honeymoon trip for my Son and his gift to them....I was assured that this was the absolute BEST price since I booked early and the price was only going up from there....I was also told I had until May 15, 2016 to pay the trip off..I even have it in writing !!!!.....GREAT!!!......TODAY...I get a call saying they made a mistake and if I dont pay it off NOW they are cancelling the... Read more

Was this review helpful? 1 0

This business and it's employees have NO redeeming qualities. I nearly lost my non-refundable deposit because Richie failed to charge the balance due on the due date. I had an unexpected family emergency and wasn't aware of the due date. Fortunately (or unfortunately as it turned out) I got back in time to reply to Richie's email to tell him to do his job and charge the credit card he already had on file. His manager RJ is also completely... Read more

Was this review helpful? 0 1

This company should NOT be allowed to exist as they function on false business practices. Constantly promoting deals IN WRITING and then claiming they can't actually deliver those promoted deal once you call them. BBB should get involved and shut them down! You should not be able to promote in writing "Great deals including bonus amenities of beverage package and pre paid gratuities at no extra cost" and then show a dollar figure next to it that... Read more

Was this review helpful? 0 2

Letter to Mr. Fox and Celebrity Celebrity Cruises My wife and I just returned from a month long trip to Fl. Part of that trip involved the Celebrity nine day cruise leaving Ft. Lauderdale on Nov. 28th. We were sailing with two other couples we hadn't seen in some time. Much to our surprise, and discomfort, we were sailing with ~1500 *** men; and we extremely uncomfortable to say the least. Making matters worse was the inappropriate behavior... Read more

Was this review helpful? 3 1

A friend and I booked a 25 day cruise through VTG and all seemed well. The cruise line was Holland American (HAL) and have no complaints there. Our itinerary indicated the cruise ended in Istanbul and there was only one day stop. This should have been a red flag but it wasn't Usually in a big port like that there is a 2 day stay. I purchased the airfare about 2 weeks later and we were flying out at 6 a.m., as were all flights to the U.S. ... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
You are reading about Vacations To Go.
Filing a new complaint about